Return & Refund Policy

PART 6 Return & Refund Policy

A Simple And Transparent Return Experience

At fxdbccz™, customer satisfaction is one of our top priorities.

We want every customer to enjoy a smooth shopping experience. If you are not completely satisfied with your purchase, we provide a clear return and refund process to help resolve your concern.

Please review the following policy before submitting a return request.

1. Return Eligibility

Requirements For Accepted Returns

Customers may request a return within:

30 Days After Delivery

To qualify for a return, products must meet the following conditions:

✔ The item must be unused and in original condition

✔ The product must include original packaging and accessories

✔ The item must not show signs of damage, modification, or improper use

✔ Proof of purchase or order information must be provided

2. Items That Cannot Be Returned

Certain Products May Not Qualify

For health, safety, and product protection reasons, some items may not be eligible for return, including:

Products that have been used
Products damaged after delivery due to customer handling
Items without original packaging
Products returned after the return period has expired

If you are unsure whether your item qualifies, please contact our customer support team before sending it back.

3. How To Request A Return

Simple Return Process

To begin a return request, please contact us with:

Order number
Customer name
Purchased product information
Reason for return
Supporting photos or details if required

Please send your request to:

Email:
service@fxdbccz.com

Our support team will review your request and provide return instructions.

4. Return Shipping

Shipping Responsibility

Customers should contact fxdbccz™ before returning any item.

Please do not send products back without receiving return instructions.

Return shipping responsibility depends on the reason for the return:

Customer Preference Return

If the return is due to personal preference, incorrect selection, or change of mind, the customer may be responsible for return shipping costs.

Product Issue Return

If the product arrives damaged, defective, or incorrect, fxdbccz™ will review the situation and provide an appropriate solution.

5. Refund Process

When Your Refund Is Approved

Once we receive and inspect the returned item, we will process the refund.

Approved refunds will generally be issued to the original payment method.

Refund processing time may vary depending on:

Payment provider
Bank processing time
Transaction method

6. Refund Amount

What Your Refund Includes

Approved refunds may include:

✔ Product purchase amount

Depending on the situation, original shipping fees may not always be refundable.

Any applicable deductions will be explained before processing.

7. Damaged Or Incorrect Orders

We Are Here To Help

If you receive:

A damaged product
A defective item
An incorrect product

Please contact us as soon as possible after delivery.

Please provide:

Order number
Description of the issue
Photos of the product condition

Our team will review your request and work toward a suitable resolution.

8. Exchanges

Product Replacement Requests

Currently, exchanges are handled based on product availability and individual circumstances.

If you would like to request an exchange, please contact our support team.

9. Order Cancellation

Before Shipment

If you need to cancel your order, please contact us as soon as possible.

Once an order has entered the shipping process, cancellation may no longer be possible.

10. Contact Information

For all return and refund questions, please contact:

Brand:
fxdbccz™

Legal Company Name:
Zhengzhou Mujie Digital Life Technology Co., Ltd.

Owner:
Lei Xin

Business Address:
Room 1621, 16th Floor, Building 2, No. 188 Eighth Avenue, Zhengzhou Area of Henan Pilot Free Trade Zone (Economic Development Area), Zhengzhou, Henan Province, China

Customer Support Email:
service@fxdbccz.com

Customer Support Phone:
+86 17336535970

Customer Service Hours:
8:00 AM – 10:00 PM Daily